Services
SERVICES
BUILDING YOUR BUSINESS ON CUSTOMER RELATIONSHIPS
One of the first things we do with almost every business we work with is to build customer relationships with continuous engagement.
It usually starts with a simple "Thank You" and we always get a mix of positive and negative responses - and you can learn from both.
This is the start of your reviews, social proof, feedback, testimonials, referrals and things you can do to to improve your business. Often this interaction helps generate ideas for new products and services. After all who is better qualified to tell you about your business - then your existing customers!
CRM (Customer Relationship Management) Systems
We have been working with Infusionsoft (now Keap) since 2015 and are Infusionsoft Certified Partners.
We are able to offer services based on the Infusionsoft CRM system as well as the other online systems we use.
The key is to get all of your contacts and marketing data in one place so you can track and manage all activities from your whole team so everyone knows what is happening in real time.
Customers are your number one business asset and a good CRM will make you look really great in their eyes.
We also use Wild Apricot, Go High Level (GHL), and GroundHogg and have access to marketing experts who use Active Campaign, Kartra, Zoho 1, HubSpot and many other CRM systems. We also do work with Mailchimp but it is not really a CRM - however it is better than not having any system at all though.
Marketing Automation
Marketing automation uses your smart contact management system or CRM, your content and marketing campaigns and the automation to put the right message in front of the right person, at the right time to help them take the next action - which will eventually be to make their first or next purchase.
If you stay engaged you can make repeat sales, upsells and cross sells to them for years. A small % will want to be premium or VIP clients and pay you many times more for direct access and for your best products and services. This is where the real profit is hiding in your business.
And it is a long term process, but you know it is much easier to sell to an existing happy customer. We also know that it is almost impossible to make sure your marketing activities are delivered continuously without having a system and automation.
Contact us and see how this would work in your business.
Other Services
We have partnered with Boost Your Business to be able to provide e-Commerce with WooCommerce and Wordpress, Social Media (mostly LinkedIn and Facebook), SEO, Google My Business and paid Ads on both Google and Facebook, API's for system integration, and Customer Journey Optimisation (CJO) - which is a support package across your whole marketing system.
We can provide a variety of ad hoc Marketing Services on monthly retainer or hourly rates. Refer to the pricing tab or call us for more details.